VTIER Storage recognizes that you are managing an IT organization which has multiple layers of complexity, requiring different levels of support at different times. And that's exactly why we have designed our support to be what you need, when you need it, no matter the complexity of the situation, the day of the week, or the time of the day. Looking for information on how to best configure your system? Our "Solutions" knowledge base is available to you 7 days a week, 24 hours a day. Want to know what's going on with software releases, new features, or tips and tricks for system use? Need to talk to somebody now? Call our support hotline and you'll soon be working direct with one of our support professionals!.
From traditional support methods including phone, email, technical manuals and white papers, to the more contemporary support channels including those available via social media - on-line video training and education, proactive information delivery, and customer communities, we are making support what it should be: all about you!